Operations Manager - Supply Chain & Finance - FMCG

Overview:

The Operations Manager will serve as a key operational leader responsible for supporting the setup and day-to-day management of business operations, finance coordination, compliance support, vendor management, and cross-functional execution. This role encompasses supply chain and importation, coordination with contract manufacturers, distribution and logistics, finance and accounting oversight, human resources, information technology, and cross-functional collaboration.

The ideal candidate should be a hands-on leader with the ability to execute tactically while building scalable systems and processes. A strong accounting and financial management background is essential, along with experience managing operational functions in a growing business environment. Experience in importation and customs management will be an added advantage.

Key Responsibilities:1. Operations Leadership:

• Lead and manage overall business operations and cross-functional activities.

• Establish operational priorities, KPIs, and accountability frameworks.

• Drive collaboration across departments to ensure seamless execution.

• Build scalable processes and operational infrastructure.

• Manage relationships with government authorities, vendors, and third-party service providers.

2. Supply Chain, Importation & Manufacturing:

• Oversee end-to-end supply chain operations.

• Manage importation, customs clearance, and logistics processes.

• Coordinate with contract manufacturers on production planning and shipments.

• Ensure regulatory compliance related to product registrations and imports.

• Monitor supply continuity and mitigate risks proactively.

3. Distribution & Logistics Management:

• Manage warehouse, inventory, and third-party logistics operations.

• Ensure timely order fulfilment and delivery.

• Optimize distribution costs and service levels.

• Oversee returns management and logistics performance metrics.

4. Finance & Accounting Oversight:

• Manage monthly forecasting, budgeting, and financial reporting.

• Oversee accounting operations, reconciliations, and statutory compliance.

• Lead month-end closing processes.

• Ensure compliance with GST, TDS, and other regulatory requirements.

• Maintain strong internal controls and banking relationships.

5. Human Resources Management:

• Manage recruitment, onboarding, payroll administration, and employee records.

• Ensure compliance with labour laws and statutory requirements.

• Support performance management and employee development initiatives.

• Foster a professional and compliant workplace culture.

6. Information Technology & Systems:

• Oversee business systems, hardware, software, and connectivity.

• Ensure smooth operation of ERP and operational systems.

• Support information security and technology implementation initiatives.

7. Regulatory & Compliance:

• Ensure compliance with all applicable statutory, regulatory, and licensing requirements.

• Monitor regulatory changes impacting business operations.

• Liaise with legal and compliance stakeholders on relevant matters.

Must Have:

• Bachelor's degree in Accounting, Finance, Commerce, Business Administration, or related field.

• CA, CPA, CMA, or equivalent professional qualification preferred.

• 7 - 10 years of progressive experience in operations management with financial oversight responsibilities.

• Proven experience in accounting, budgeting, reporting, and statutory compliance.

• Experience managing cross-functional teams across operations, supply chain, logistics, and finance.

• Experience within FMCG, consumer goods, nutrition, wellness, or direct-sales industries preferred.

• Exposure to importation, customs clearance, and third-party logistics management is desirable.

Key Skills & Competencies:

• Strong financial and business acumen.

• Knowledge of GST, TDS, labour laws, and compliance frameworks.

• Proficiency in ERP and accounting systems.

• Excellent communication and stakeholder management skills.

• Strong leadership, analytical, and problem-solving abilities.

• Ability to manage multiple priorities in a dynamic environment.

• Advanced Microsoft Excel and MS Office skills preferred.