Operations Manager, The Villas

Overview

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact.

Job Summary:

Directly leads and manages both the Villas Maintenance and Housekeeping departments at the 78-residence Villas at Snowmass Club. Accountable for all day-to-day departmental operations, employees, schedules, maintenance and cleaning quality, residence readiness, preventive maintenance, building safety, vendor performance, owner-service execution, staffing and financial results. Reports directly to the General Manager and serves as designated MOD during GM absence.

Responsibilities

Essential Duties & Responsibilities

· Directly lead, supervise, recruit, train, schedule, coach and evaluate employees across both the Maintenance and Housekeeping departments, including maintenance technicians, room attendants and housemen; manage payroll review, productivity, daily assignments, performance accountability and seasonal staffing plans.

· Personally direct and coordinate the daily activities of both departments, setting maintenance, housekeeping, common-area and grounds priorities; verify repair quality, residence and guest readiness, cleaning inspections, work orders, snow response and preventive maintenance. The Operations Coordinator tracks administrative Breezeway status.

· Own all maintenance and housekeeping work-order billing decisions; verify owner authorization, allocation, labor, materials, supplies, vendor invoices, rates, supporting documentation and accurate timely posting.

· Provide verified facts, repair and cleaning completion status to Operations Coordinator for owner updates, invoices and Breezeway records; coordinate directly with Front Desk Coordinator on occupied units, arrivals and guest impacts.

· Inspect mechanical and life-safety systems, buildings, utilities, residences, common areas and grounds; direct safe corrective actions and use licensed, insured specialist contractors where required.

· Own Residence Protection execution, rental-unit presentation, guest-readiness inspections, housekeeping quality, linen and terry, supply inventory, seasonal preventive maintenance, winterization and technical inspection follow-up.