Operations Manager - Tulsa
- Compensation
- Not disclosed
- Location
- Tulsa, Oklahoma, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- 5+ years
- Category
- Operations
- Posted
Must have
- Own daily performance across every Tulsa base: uptime, order fulfilment, cancellations, safety and turnaround.
- Ensure the ground operation meets our Operations Manual and the standards required by our Part 135 partner.
- Manage the Area Supervisors and Operations Coordinator, including recruitment, performance, development and succession.
- Own recruitment, onboarding, training and retention of a large part-time ground crew across the metro, with a continuous pipeline rather than one-off campaigns.
- Own the shift lead programme: identifying crew ready to step up, training them and holding the standard. Strong shift leads are what allow one supervisor to cover five bases.
- Own rostering and scheduling across every base, seven days a week, including leave, absence and the on-call rota, run as one system for the metro rather than each area doing its own.
- Build a culture where crews turn up, take the work seriously and want to stay.
- Bring new bases live, working with the deployment and site delivery teams from handover to first flight, and structure and staff each new area as it opens.
- Own the day-to-day operational relationship with our Part 135 partner, holding aircraft availability and turnaround times and escalating when they slip.
- Own the operating cost of the metro, including cost per delivery, and hold Area Supervisors accountable for their areas.
- Monitor operational and safety metrics, investigate what's behind them and drive the fixes.
- Structure the team so we can add bases without redesigning how the metro runs.
Full description
About Manna
At Manna, we’re changing how the world receives things — by taking delivery to the skies.
Our mission is simple but ambitious: to make high-speed delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people’s doors in just a few minutes.
We’re a team that Drives with Impact, is Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we’re always pushing a growth mindset to be better in everything we do.
Welcome to Manna — where we deliver the future. Role Purpose
Operations Manager for Tulsa you run Manna's operation in the metro. Ten bases to start, growing to twenty, seven days a week. You own how they perform every day: uptime, order fulfilment, safety on the ground and cost.
You take a critical, data-led approach, continuously questioning how the operation is set up so the team stays efficient as we scale. You are responsible for the ground operation meeting our Operations Manual and the standards required by our Part 135 partner.
You are a strong people manager. You lead a team of Area Supervisors and an Operations Coordinator and, through them, the shift leads and ground crews at every base in the metro. That is the single largest team in our US business.
RequirementsWhat You'll Do
- Own daily performance across every Tulsa base: uptime, order fulfilment, cancellations, safety and turnaround.
- Ensure the ground operation meets our Operations Manual and the standards required by our Part 135 partner.
- Manage the Area Supervisors and Operations Coordinator, including recruitment, performance, development and succession.
- Own recruitment, onboarding, training and retention of a large part-time ground crew across the metro, with a continuous pipeline rather than one-off campaigns.
- Own the shift lead programme: identifying crew ready to step up, training them and holding the standard. Strong shift leads are what allow one supervisor to cover five bases.
- Own rostering and scheduling across every base, seven days a week, including leave, absence and the on-call rota, run as one system for the metro rather than each area doing its own.
- Build a culture where crews turn up, take the work seriously and want to stay.
- Bring new bases live, working with the deployment and site delivery teams from handover to first flight, and structure and staff each new area as it opens.
- Own the day-to-day operational relationship with our Part 135 partner, holding aircraft availability and turnaround times and escalating when they slip.