Operations Program Manager

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Position Summary:

IEM is seeking an experienced and proactive Operations Program Manager to lead and manage the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and execution of complex, custom manufacturing requests, driving cross-functional alignment from conception through sales, build, test, and quality assurance.

The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to help define, implement, and continuously improve a structured approach for handling specialized manufacturing projects.

The Operations Program Manager role will be based out of our Surrey, B.C. or Jacksonville, FL locations and will report to our Director of Planning. This position will require up to 25% international travel - a current passport is required.

Key Responsibilities:

• Project Leadership: Serve as the primary owner of assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface.

• Cross-Functional Coordination: Facilitate alignment between sales, engineering, supply chain, production, and finance to ensure smooth hand and execution.

• Engineering Oversight: Track engineering deliverables, drawing releases, and change management to meet project milestones.

• Supply Chain & Long-Lead Materials: Monitor procurement of critical components, anticipate risks, and escalate/mitigate supply chain delays.

• Capacity & Production Planning: Coordinate with operations teams to align project demand with production capacity and resources.

• Project Tracking & Reporting: Establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers.

• Customer Interface: Act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience.

• Risk Management: Identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments.

• Process Improvement: Contribute to standardizing project management practices, tools, and templates across strategic/custom projects.