traxretail/22.007
Operations Service Coordinator
- Compensation
- Not disclosed
- Location
- Budapest, Budapest
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 25+ years
- Category
- Support
- Posted
Must have
- Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
- Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
- Advocate customer needs and issues cross-departmentally
- Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed
- Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
- Advanced Excel knowledge
- Adequate analytical and problem solving skills
- Customer oriented mindset and can-do attitude
- Great communication and presentation skills
- Fluent English & Hungarian
Nice to have
- Hebrew/Russian/French/German/Spanish knowledge is an advantage
Full description
Join us as an Operations Service Coordinator in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands.
About FORM
FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.
Requirements
Responsibilities
- Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
- Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
- Advocate customer needs and issues cross-departmentally
- Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed
Minimum Qualifications
- Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
- Advanced Excel knowledge
- Adequate analytical and problem solving skills
- Customer oriented mindset and can-do attitude
- Great communication and presentation skills
- Fluent English & Hungarian
Preferred Qualifications
- Hebrew/Russian/French/German/Spanish knowledge is an advantage
What We Offer:
- Working on state-of-the-art technology with an international team
- Wide range of benefits: healthcare, home office allowance
- Remote working model
- Career path internally
- Learning & development opportunities