Operations Specialist
- Compensation
- Not disclosed
- Location
- Queens, New York, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- Bachelor's degree or equivalent professional experience.
- 3–5 years supporting operations, executive leadership, project coordination, or business administration.
- Exceptional organizational, planning, communication, and time-management skills.
- Demonstrated ability to work independently, exercise sound judgment, and deliver results with minimal supervision.
- Proficiency with Microsoft Office Suite, Outlook, Teams, and SharePoint.
- Healthcare, revenue cycle management, or professional services experience preferred.
- Experience in revenue cycle management, medical billing, or healthcare operations
- Strong understanding of billing, claims follow-up, and accounts receivable processes
- Experience working with client systems and internal RCM platforms
- Familiarity with EHR or practice management systems (e.g., Epic preferred)
- Strong analytical, organizational, and communication skills
- Ability to manage multiple accounts and priorities effectively
Full description
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summary
The Operations Specialist serves as a key operational partner to the Director of Operations, helping drive organizational efficiency, process improvement, and execution across operational functions. This role combines project coordination, operational analysis, process management, and executive support to ensure strategic initiatives, departmental priorities, and day-to-day operations are executed effectively. The position plays a critical role in monitoring operational performance, maintaining process consistency, supporting cross-functional collaboration, and advancing continuous improvement initiatives throughout the organization.
The ideal candidate is a highly organized, resourceful self-starter who thrives in a fast-paced environment, exercises sound judgment, and operates with a high degree of ownership and autonomy. They proactively anticipate business needs, communicate effectively, manage competing priorities, and know when to escalate issues appropriately.
Key ResponsibilitiesOperational Partnership
- Partner with the Director of Operations to manage priorities, coordinate initiatives, and support day-to-day execution.
- Maintain visibility across operational priorities, strategic initiatives, project timelines, and key deliverables.
- Provide operational and administrative support, enabling leadership to focus on strategic decision-making.
Revenue Cycle Operations Support
- Coordinate and support operational initiatives across revenue cycle functions including billing, coding, and A/R follow-up, and client service operations to improve efficiency, scalability, quality, and profitability.
- Assist leadership in tracking implementation of client-specific operational initiatives and service improvements.
- Support documentation and communication of operational best practices across departments.
Executive Partnership
- Manage executive calendars, scheduling, and meeting logistics.
- Manage the Director of Operations' inbox by prioritizing communications, drafting responses, and ensuring timely follow-up.
- Monitor executive communications and prioritize urgent requests while exercising sound judgment.
- Prepare agendas, presentations, reports, and executive materials.
- Capture meeting notes, decisions, and action items while driving follow-through.