Operations Supervisor

Summary:

The Operations Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

Essential Duties and Responsibilities

• Understand and provide leadership to achieve and communicate safety goals and objectives.

• Work to remove unsafe conditions or situations from drivers’ routes.

• Partner with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.

• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.

• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.

• Understand missed pickup goals and meet or exceed expectations related to those goals.

• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

• Interact with customers to solve and rectify any issues and improve the overall customer experience.

• Serve as a positive leader of the Company to drive customer satisfaction and loyalty to the Company.

• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.

• Lead drivers to exceed productivity goals and expectations for all routes.

• Create, modify and improve routes to maximize density and improve efficiency.

• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.

• Execute other operational plans to help achieve or exceed the division’s budgeted goals.

• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

• Create a collaborative, communicative team environment and drive employee engagement with the Company.

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.

• Follow and comply with all safety policies.

• Additional duties as assigned.