Operations Support Specialist

Hybrid – In Office: Monday – Thursday

Primary Purpose:

The Operations Support Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests.

Primary Duties and Responsibilities:

• Serve as the single point of contact and work with internal Operations department to support the outside field network.
• Monitor and resolve ad-hoc assignments and system exceptions.
• Identify and escalate training opportunities found for the Operations teams and outside field network.
• Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
• Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
• As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
• Other duties as assigned based on departmental needs.
• Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibits regular, reliable, punctual, and predictable attendance.
• Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.

RequirementsRequired Qualifications:

• 2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.
• Exceptional organizational skills and attention to detail.
• Requires good professional communication skills (verbal and written).
• Demonstrates a strong sense of accountability.
• Capable of working independently with minimal supervision.
• Ability to manage and prioritize multiple assignments with tight deadlines.
• Ability to work in a team environment to produce quality work and meet strict deadlines.
• Ability to understand and interpret rules and processes.
• Proficient in Microsoft Office Suite.
• Salesforce experience.
• Hands-on systems troubleshooting experience, such as diagnosing system issues, reviewing lead requests, or spotting data anomalies.
• Experience improving workflows or processes in support environments, for example streamlining issue resolution, tightening service handoffs, or spotting recurring operational problems.
• Familiarity with sales operations, compliance, sales quality, or supporting an outside field network.
• Eligible to work in the United States.

Preferred Qualifications: