Operations Training Manager (F&B)

Key Responsibilities:

• Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly, quarterly, annual) tailored to operational priorities and market expansion demands.

• Program Management: Oversee end-to-end execution of capability-building initiatives, encompassing grand openings, store workflows, product quality, service culture, food hygiene compliance, and management routines.

• System Standardization: Upgrade operational learning frameworks, standard operating materials, and instructional workflows to align enterprise benchmark standards with localized market conditions.

• Curriculum Design: Author, revamp, and facilitate training content targeting unit leadership, franchisee success, new hire integration, and frontline core competencies.

• Talent Pipeline & Coaching: Steer onboarding tracks, assistant and head manager talent pools, internal coach enablement, and direct field coaching to drive performance excellence.

• Performance Analytics: Deploy evaluation frameworks to monitor program adoption, completion, learner engagement, and tangible business impact post-training.

• Cross-Functional Synergy: Partner seamlessly with Field Operations, Quality Assurance, Supply Chain, HR, and Headquarters L&D teams to translate business needs into actionable learning solutions.

• External Partner Management: Identify, negotiate with, and supervise third-party educational vendors and localized training providers across key markets.

• Management Reporting: Synthesize training metrics, strategic milestones, gap evaluations, and continuous improvement actionable recommendations for executive leadership.

Requirements

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.

• 5+ years driving operations training, L&D, or talent strategy preferably in high-volume restaurant networks, retail, or hospitality environments.

• Practical familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.

• Comprehensive knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.

• Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.

• Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.