Full description

Reporting to Store Manager

· Ensuring that all customers are given the best in customer service

· Assisting the customers in selecting eyeglasses and sunglasses

· Working with the store team in assisting them in achieving the store targets

· Working along with the team members and the store manager in following the store SOP's

· Ensuring customer queries are handled and escalated and solved at the store level.

· Performing follow-up calls with customers on feedback and ensuring a higher NPS for the store.

· Team up with co-workers to ensure proper customer service.

· Responsible for achieving the monthly and annual sales targets as planned.

· Follow-up on customer enquiries every day and make sure marketing SMS blasts are sent as per management direction.

· Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).

· The candidate must be Graduate with pleasant personality and good communication skills, Must be fluent in English.

Ensure high levels of customer satisfaction through excellent sales service.

· Greeting customers and find out the needs.

· Job Benefits & Perks & Sales incentives