Oracle Applications Service Delivery & Release Lead

Job Description :

We are seeking an experienced Oracle Applications Service Delivery and Release Lead with strong techno-functional expertise in Oracle Fusion Cloud and Oracle Applications. The role will lead application service delivery, release management, incident and problem management, change governance, application stability, and continuous improvement.

The ideal candidate will have a strong technical orientation with sufficient functional understanding to manage business requirements and ensure reliable Oracle application operations. This is a contractual role requiring close coordination with business stakeholders, technical teams, implementation partners, and support teams.

Skill / Qualifications :

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related discipline.

• 10+ years of experience in Oracle Applications, Oracle Fusion Cloud, application support, service delivery, or release management.

• Strong techno-functional expertise with primary focus on technical service delivery and application management.

• Mandatory hands-on experience with Oracle Fusion Cloud.

• Mandatory EPC (Engineering, Procurement & Construction) domain experience.

• Strong experience managing Oracle application service delivery, production support, and application operations.

• Strong experience in Oracle Fusion application releases, deployment management, change management, and release governance.

• Experience with Oracle Fusion technical architecture, integrations, OIC, REST/SOAP APIs, and web services.

• Strong understanding of Oracle Fusion application modules and their end-to-end business processes.

• Experience managing incidents, problems, service requests, root-cause analysis, and application performance issues.

• Experience with Oracle Fusion quarterly updates, release impact assessment, testing, deployment, and post-release stabilization.

• Strong understanding of ITIL-based service management and application support processes.

• Experience coordinating with Oracle, implementation partners, vendors, and internal technical teams.

• Experience with application monitoring, SLA management, service reporting, and operational governance.

• Knowledge of Oracle Fusion security, roles, data, integrations, and technical troubleshooting.

• Ability to understand functional requirements and coordinate their technical resolution.

• Strong stakeholder management, communication, leadership, and problem-solving skills.

Job Responsibilities :

• Lead end-to-end Oracle Applications service delivery and operational support.

• Manage Oracle Fusion Cloud application availability, stability, performance, and service quality.

• Lead Oracle Fusion release management, including quarterly updates, impact assessment, testing, deployment, and post-release validation.

• Establish and govern Oracle application release, change, deployment, and environment management processes.

• Coordinate production incidents, problems, service requests, and critical application issues.

• Drive root-cause analysis and ensure permanent corrective actions for recurring issues.

• Manage application SLAs, KPIs, service performance, operational dashboards, and reporting.

• Coordinate with technical and functional teams to resolve Oracle Fusion application issues.

• Govern Oracle Fusion integrations, OIC interfaces, APIs, and related technical dependencies during releases.

• Review technical and functional impacts of application changes before production deployment.

• Ensure appropriate regression testing, business validation, deployment readiness, and rollback planning for releases.

• Coordinate with implementation partners and vendors for application enhancements, defects, and technical resolutions.

• Ensure Oracle applications support EPC business processes and enterprise operational requirements.

• Monitor application risks, dependencies, capacity, performance, and service continuity.

• Drive continuous improvement, automation, standardization, and optimization of Oracle application support processes.

• Maintain release calendars, deployment documentation, service procedures, technical runbooks, and governance documentation.

• Act as the key interface between business stakeholders, application teams, infrastructure teams, vendors, and Oracle support.