Organizational Effectiveness & Culture Program Manager
- Compensation
- Not disclosed
- Location
- Sao Paulo, São Paulo, Brazil
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 8+ years
- Category
- Project management
- Posted
Skills
Nice to have
- Master's degree in Business Administration, Organizational Leadership, or a related field
- Experience working in large-scale, global corporate environments or tech organizations
- Proven track record in defining and measuring ROI for culture, engagement, or organizational design initiatives
- Demonstrated experience partnering with People Analytics, HR Business Partners, and Finance teams to establish workforce metrics
- Professional certification in Change Management (e.g., Prosci) or Process Improvement (e.g., Lean Six Sigma Green/Black Belt)
- Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights
- Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
- Ability to manage multiple projects and priorities in a dynamic environment
Full description
Company Overview
Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Organizational Effectiveness and Culture Operations Manager is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the OE&C organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact.
This position is an individual contributor role reporting to the VP, Organizational Effectiveness & Culture.
Responsibility
- Develop and maintain a 12-24 month strategic roadmap for the OE&C team, aligned with organizational goals and overall people strategy
- Define OKRs and success metrics for team initiatives; track progress and adjust strategies based on quarterly business reviews, own TrailMap for OE&C team
- Create business cases and ROI analyses for major initiatives to secure executive sponsorship and budget allocation
- Oversee the operational execution of culture and organizational effectiveness programs, including budgeting, timelines, and resource allocation
- Develop and maintain team meetings, processes, workflows, and documentation to improve efficiency and consistency
- Manage the team budget, including forecasting, spending tracking, and reallocation to support strategic priorities
- Lead the planning, tracking and execution of major organizational initiatives (culture transformations, engagement campaigns, organizational redesigns, etc.)
- Partner with program leads to manage timelines, dependencies, and stakeholder engagement to ensure on-time and on-budget delivery
- Partner with People Analytics or Finance to gather and analyze data on program impact
- Create dashboards and reports that communicate program outcomes to leadership
- Use data and insights to inform strategy adjustments and demonstrate team ROI