Outbound Account Manager (Clark On-site, Dayshift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

**The Role

We are looking for an Outbound Account Manager who will be responsible for proactively engaging with prospective and existing clients, building strong business relationships, identifying opportunities, and driving account growth. The ideal candidate should have strong communication and relationship-building skills, a results-driven mindset, and the ability to manage the sales process from prospecting through conversion and ongoing account management.

Key Accountabilities

• Manage a portfolio of customer accounts & maintain relationships with customers

• Achieve Sales & Gross Profits target and Key Performance Indicators as outlined in Annual Budget Pack

• Achieve daily call and quotation targets

• Participate in national sales promotions achieving positive growth

• Generate an increase in sales and revenue through organic growth, new business development via warm leads, cold calls, web leads and referrals to open a minimum of 5 new accounts per month with a minimum spend of $220

• Proactive use of technology to support sales and promote online buying through customer portals, online ordering, Lucy and customer integrations

• Develop strong relationships and understanding of customers business requirements to proactively offer solutions

• Listen actively to customer feedback, identify customer's needs, and provide appropriate solutions to ensure positive resolution and experience

• Enhance product knowledge through supplier training and webinars to provide product advice and technical support to customers

• Recommend Gold Star, Catalogue, RPM and The Quarterly products through cross and upselling

• Active participation and compulsory attendance at one on one's, sales team meetings, Gold Star webinars and training sessions

• Account management transactional duties including;

• Sales orders
• Product research
• Quotations
• Backorder management
• CRM Notes
• Customer order forms

Essential Criteria

• Demonstrated experience and competence gained in a similar sales role preferably within the hospitality/catering industry

• Experience in outbound sales call centres and high volume customer service

• Knowledge and understanding of sales, customer service, purchasing, logistics, accounts receivable/payable

• Customer service orientated and ability to build strong customer loyalty and foster relationships

• Strong communication and negotiation skills with well-developed professional interpersonal and communication skills

• Strong organisation with the ability to meet deadlines and manage time frames for quotes, tenders, appointments and call cycles

• Be able to identify solutions and solve problems to ensure positive outcome

• Confidence in sales negotiation and demonstrated ability to 'close the deal'

• Self-motivation with a strong team focus and the ability to work collaboratively

• Be a professional well-presented individual who can liaise with people on all levels

• Competency in Microsoft applications including Outlook, Word & Excel

Desirable Criteria

• Pronto, SAP or similar system knowledge

• Knowledge of hospitality and catering products gained from experienced working within the hospitality industry

Training and Qualifications

Tertiary qualifications in Sales, Customer Service, Business or other relevant discipline (desirable)

ShoreXtraPerks

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• HMO upon regularization
• 12 days paid leaves upon regularization
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and reward
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set-Up

• On-site - Clark, Pampanga
• Monday to Friday, 6:00 AM - 3:00 PM
• Full-time