Outbound- Picking Supervisor

Overview

The Picking / Order Pulling Supervisor is responsible for overseeing daily picking and order pulling operations within Cavender’s Wilmer distribution facility, ensuring orders are pulled accurately and on time to keep packing and shipping fully supplied. This role supports the Outbound Manager by leading the picking team, maintaining pick accuracy and pace standards, and ensuring every wave is pulled complete, accurate, and ready to pack. The Picking / Order Pulling Supervisor plays a key role in training and developing picking associates, enforcing pick accuracy and replenishment standards, and ensuring strong alignment between picking and packing so orders never stall on the floor.

Duties and Responsibilities

• Embody the Cavender's Culture. Champion the Mission, Vision, Values, and Brand in every decision and interaction.

• Run the picking floor. Supervise daily wave release, order pulling, and replenishment operations, keeping the team moving with purpose, accuracy, and urgency.

• Be the leader your associates need. Show up for your team every shift by training, coaching, and giving the kind of direct, honest feedback that helps people grow.

• Keep product moving accurately. Own the timely and accurate picking of orders so packing and shipping never have to wait or wonder.

• Hold the standard. Make sure picking SOPs, wave sequencing, and powered equipment (PIT) safety standards are followed on every shift, by every associate.

• Organize the shift to win. Manage scheduling, workload distribution, and shift coverage against the day's wave and ship schedule so the team is always positioned to meet demand.

• Trust but verify. Validate pick accuracy against orders and quantities, and catch discrepancies before they become packing or customer problems.

• Solve it on the floor. When picking errors, short picks, or system discrepancies surface, own the resolution, investigate, correct, and follow through.

• Own your space. Keep pick modules, pick carts, and replenishment locations organized, clean, and ready to run.

• Keep score. Track productivity and performance metrics daily and give associates the real-time feedback they need to stay on pace and improve.

• Connect picking to the broader operation. Stay aligned with put away and packing/shipping teams so product flows without gaps or delays.

• Reinforce a culture of safety and compliance. Support company policies and safety standards, especially powered equipment safety, with the same energy you bring to productivity — because protecting the team is part of the job.

• Report with clarity. Bring your manager a clear, honest picture of daily picking progress, issues, and performance to help leadership make good decisions fast.

Qualifications and Requirements

• 2+ years of experience in warehouse, distribution, or fulfillment operations.

• Previous experience in a lead or supervisory role preferred.

• Strong understanding of picking, wave planning, and warehouse processes.

• Ability to lead teams, provide training, and manage performance in a fast-paced environment.

• Strong organizational, problem-solving, and communication skills.

• Ability to manage multiple priorities and adapt to changing operational needs.

• Proficiency in Microsoft Office and warehouse systems (WMS/OMS).

• Ability to work flexible schedules, including weekends, holidays, and overtime as needed.

Preferred Skills

• Experience in retail or e-commerce distribution environments.

• Familiarity with wave planning, pick-path optimization, and replenishment systems.

• Strong attention to detail and ability to ensure accuracy in high-volume operations.

• Experience training and onboarding new associates.

• Ability to work cross-functionally with multiple operational teams.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.