Pine Rest
Outpatient Clinic - Support Staff Supervisor (Leonard Street Location)
- Compensation
- Not disclosed
- Location
- Grand Rapids, MI
- Work setup
- Onsite
- Seniority
- Staff
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- High school diploma or equivalent.
- Minimum of one year of leadership, supervisory, team lead, or people management experience required. Experience may include direct or indirect leadership responsibilities, such as coordinating workflo
- Strong organizational, communication, and customer service skills.
- Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
- Proficiency with technology and electronic systems.
Nice to have
- Three or more years of supervisory or leadership experience
- Experience leading teams in a healthcare, medical office, behavioral health, or customer service setting.
- Experience with scheduling, clinic operations, or administrative workflow management.
- Experience with EPIC, the electronic health record (HER) software system.
Full description
Cost Center
344 Christian Counseling Center
Scheduled Weekly Hours
40
Work Shift
First Shift (United States of America)
Shift & StatusOutpatient Clinic - Support Staff Supervisor (Leonard Street Location) Grand Rapids, MI
Pine Rest is seeking an organized and service-focused leader to oversee the daily operations of our outpatient clinic front office. As the Support Staff Supervisor, you will lead and support a team of administrative professionals, help ensure efficient clinic operations, and create a positive experience for patients, providers, and staff. This role is ideal for someone who enjoys team leadership, healthcare operations, customer service, and process improvement.
Benefits
- Medical, Dental, and Vision Insurance
- Wellness Programs
- Generous Front-Loaded Paid Time Off (PTO)
- 403(b) Retirement Savings Plan
- Tuition Reimbursement and Loan Forgiveness Programs (eligible positions)
- Career Growth and Development Opportunities
What You'll Do
- Lead, coach, and develop front office and administrative support staff.
- Coordinate staff scheduling, workload distribution, and daily clinic operations.
- Support hiring, onboarding, training, and performance management processes.
- Partner with clinic leadership to improve workflows and operational efficiency.
- Monitor provider schedules and help support timely patient access to care.
- Provide exceptional customer service while addressing patient and staff concerns.
- Assist with reporting, data tracking, compliance activities, and special projects.
- Foster a positive, collaborative, and patient-centered clinic environment.
What We're Looking ForRequired
- High school diploma or equivalent.
- Minimum of one year of leadership, supervisory, team lead, or people management experience required. Experience may include direct or indirect leadership responsibilities, such as coordinating workflows, directing the work of others, training staff, or providing day-to-day operational oversight.
- Strong organizational, communication, and customer service skills.
- Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
- Proficiency with technology and electronic systems.
Preferred
- Three or more years of supervisory or leadership experience