Parts Sales Representative

Divisie informatie:

BW Packaging biedt uitgebreide verpakkingsmachines en -oplossingen, waaronder flexibele systemen, vullen en sluiten, etikettering, end-of-line en integratiediensten. Als onderdeel van de Barry-Wehmiller familie verenigen we een wereldwijd team van verpakkingsprofessionals met een duidelijke missie: Mensen die geven om anderen, bouwen oplossingen die presteren. Wij nemen de grootste uitdagingen van onze klanten aan als onze eigen — en leveren innovatieve en duurzame oplossingen die de norm stellen voor waarde en prestaties.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Functieomschrijving:

The Parts Sales Representative plays a critical role in supporting our installed base while driving revenue growth within the Parts business. This position combines strong customer service skills, technical aptitude, and commercial awareness to deliver a best-in-class customer experience.

The ideal candidate brings prior experience in a manufacturing environment and understands industrial equipment, spare parts, and customer support processes. The role requires the ability to interpret technical information, manage quotations and orders independently, and proactively identify opportunities to grow parts sales while maintaining strong customer relationships.

The Parts Sales Representative works cross-functionally with Sales, Engineering, Supply Chain, and Finance to ensure seamless execution from inquiry to delivery, while continuously identifying opportunities for process improvement aligned with Lean principles.

Key Responsibilities

• Serves as the primary point of contact for customer inquiries via phone and email.
• Provide timely responses to parts inquiries, offering light technical guidance on machine components and applications.
• Research and identify correct machine components using drawings, BOMs, and technical documentation.
• Prepare and issue accurate quotations in ERP/CRM systems and follow up to drive order conversion.
• Enter and manage sales orders, ensuring accuracy and completeness.
• Process credits and returns while supporting root cause analysis when required.
• Proactively identify opportunities to increase parts sales through upselling, substitutions, and value-added solutions.
• Conduct outreach to existing and inactive accounts to grow share of wallet.
• Collaborate with internal departments to ensure efficient order execution and resolve technical or logistical issues and make recommendations for solutions.