Patient Access Representative, (Full-Time)

GENERAL SUMMARY OF DUTIES:

The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent required

• Previous clerical experience or leadership experience required

• Strong communication skills required

• Working knowledge of MS Office applications which include Outlook, Word, and Excel

• Ability to work in fast paced environment

• Ability to interface with the staff at the insurance carriers, HIM, and Business Office

• Ability to read, write and understand documents, correspondence, and memos

• Ability to effectively present information one-to-one and in group situations to customers,

• clients, and other employees in the organization.

• Ability to apply common sense understanding to carry out instructions furnished in written,

• oral, or diagram form

• Critical thinking skills required

• Effective PC skills

• Prior experience in medical clerical environment preferred

• Two or more years of general clerical experience required

ESSENTIAL FUNCTIONS:

• Admits patients to the Facility following established policies and procedures

• Assembles patient forms and confirms patient identification

• Answers telephone courteously and in a quiet, pleasant voice

• Accepts and relays messages effectively

• Maintains and protects each patient’s right to confidentiality per HIPPA guidelines

• Identifies emergencies and initiates appropriate response

• Assumes clerical duties and responsibilities as necessary

• Maintains order and cleanliness of the desk and lobby areas

• Accurately collects co-payments and deductibles

• Ensures monies collected are recorded accurately and timely

• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect

• Ensures notifications to insurance have been accurately obtained as required