Patient Access Representative I, Full Time, Variable Shift, Atlantic Health Hackettstown Medical Center

Days & Shifts

• 37.5 hours per week
• Weekends, 7 AM - 3PM
• Weekdays, Variable Shift (i.e. 7AM-3PM or 3PM-11PM as needed)

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Principal Accountabilities:

• Obtains and verifies patient information for registration.
• Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims.
• Requests payment of financial dues from patient or guarantor.
• Obtains federally required and hospital related consents in a timely manner.
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations.
• Performs other related duties as assigned.

Required:

• High School Diploma or equivalent.
• 0-3 years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Preferred:

• Bachelor's degree in Business, Accounting, Medical Administration or related field.