Patient Access Representative - Per Diem

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement.

Essential job functions and responsibilities:

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.

• Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.

• Courteously answers the telephone and answers all questions in a timely manner.

• Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.

• Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.

• Performs miscellaneous job related duties as requested.

• Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.

• May be required to float to different departments based on business needs.