Patient Care Coordinator

Legacy Oral & Facial Surgery is seeking a professional, courteous, and self-motivated Bilingual Patient Care Coordinator (English/Spanish) to join our team! The ideal candidate will be fluent in both English and Spanish, possess excellent communication and organizational skills, and be passionate about delivering an exceptional patient experience.

Essential Duties:

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.

• Triage patient inquiries and escalate issues to the Practice Manager when necessary.

• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.

• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.

• Process and record payments made in person, by mail, or over the phone.

• Present payment options to patients and arrange payment plans according to practice protocols.

• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both doctor and hygiene schedules to meet utilization goals.

• Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.

• Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.

• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.

• Ensure any required medical clearances are obtained prior to patient appointments.

• Send requested records to patients and update patient files.

• Check in lab cases and update records with relevant information.

• Support the Team Lead with additional administrative tasks as required.

• Perform other duties as assigned.

Key Qualifications:

• Bilingual Spanish speaking required

• Detail-oriented, with strong organizational skills

• Excellent typing skills

• Proficient in Microsoft Office, including Office 365 and Teams

• Strong communication skills (verbal and written)

• Team player with a flexible, self-motivated attitude

• Ability to manage time effectively in a fast-paced environment

• Strong work ethic, punctual, and dedicated

• Willingness to learn and accept constructive criticism

• Background in dental and medical insurance verification

• Must be willing to complete a background check

Education & Experience:

• High School Diploma or equivalent

• Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365

Benefits:

• Medical, Dental, Vision, and Life Insurance

• 401(k) plan

• Paid Time Off and holiday pay

• Competitive pay

Schedule:

• Monday – Thursday: 7:45 AM – 5:00 PM

• Friday: 7:45 AM – 2:00 PM