Patient Care Coordinator

At PreservEndo, we pride ourselves on delivering exceptional endodontic care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join our growing team.

Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, efficiency in multi-tasking, and a strong team-player mentality.

Key Responsibilities:

• Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate.
• Insurance & Billing: Handle dental insurance verification, collect co-payments, and manage billing inquiries.
• Appointment Scheduling: Schedule patient appointments and manage the office calendar efficiently.
• Communication: Answer phone calls and emails promptly, providing accurate information and assistance.
• Referrals & Coordination: Communicate with referring offices and follow up with patients as necessary.
• Schedule Preparation: Prepare daily schedules for the clinical team and ensure all appointments are properly coordinated.
• Team Collaboration: Work closely with the clinical team to ensure seamless patient care and daily office operations.

Qualifications:

• Dental insurance verification experience
• Strong phone experience and professional telephone etiquette
• Appointment scheduling experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multi-task and manage time effectively in a fast-paced environment
• A positive attitude and a team-oriented approach to work

Dress Code / Uniform

• Black scrubs

Schedule: Tuesday through Thursday

Wake Forest Location: Tuesday-Thursday

Cary Location: Friday

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance