Patient Coordinator
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Healthcare
- Posted
Skills
Must have
- Minimum 2 years of call center experience within healthcare or clinical research.
- Strong verbal and written communication skills.
- Ability to explain medical or clinical information clearly and confidently to patients.
- Working knowledge of medical terminology and clinical trial processes.
- Experience managing a high volume of phone-based interactions.
- Strong organizational and time-management abilities.
- Excellent attention to detail, particularly when documenting patient information.
- Ability to multitask and prioritize responsibilities in a fast-paced remote environment.
- Strong computer literacy and willingness to quickly learn new software.
- Reliable internet connection and an appropriate home workspace for confidential patient conversations.
- Previous experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting.
- Comfortable managing both inbound and outbound patient calls.
- Proficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack.
- Good Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe.
- Ability to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances.
- Comfortable adapting working hours occasionally when patient or project requirements require additional flexibility.
Full description
This is a remote position.
Our client is looking for a Patient Coordinator to support the early stages of clinical trial recruitment by connecting with prospective participants, conducting remote pre-screening calls, and determining whether individuals may qualify for research opportunities.
They operate in the clinical research and healthcare technology space, combining patient-centered engagement with technology to help clinical studies recruit qualified participants more efficiently. In recent years, they have supported a growing portfolio of clinical studies across numerous therapeutic areas while helping research teams accelerate patient enrollment.
The ideal candidate is an empathetic and confident communicator who is comfortable handling a high volume of patient conversations, discussing medical information, following structured screening protocols, and maintaining accurate documentation. This role requires a combination of healthcare knowledge, strong phone communication skills, attention to detail, and the ability to perform effectively in a fast-paced remote environment.
Responsibilities
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Manage a high volume of inbound and outbound calls with prospective clinical trial participants.
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Conduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details.
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Communicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols.
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Explain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand.
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Build positive relationships with prospective participants by providing attentive, supportive, and patient-focused service.
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Apply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility.
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Use remote communication and collaboration platforms to manage calls, documentation, and internal communication.
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Meet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes.
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Maintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements.
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Participate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices.