Payment Posting Manager (100% Work from Home)

Position Summary

The Payment Posting Manager leads daily payment posting operations to ensure insurance and patient payments, adjustments, denials, credit balances, and reconciliation activities are completed accurately, timely, and in alignment with established standards.

This role drives posting accuracy, reconciliation integrity, staff performance, supervisor readiness, and workflow improvement by setting clear expectations, monitoring results, resolving issues, and escalating to the Zone Manager when risks may affect financial accuracy, compliance, or customer delivery.

Qualifications

Required

• 5+ years in healthcare payment posting, billing, or A/R management, including 2+ years in a supervisory role
• Familiarity with electronic payment systems and medical billing platforms such as Epic, NextGen, Athena, Intergy, or eCW
• Experience supervising, training, and coaching staff against quality, productivity, and documentation standards
• Experience developing supervisors, leads, or senior staff through coaching, delegation, and follow-through
• Ability to monitor posting activity and reconciliation results to identify errors, delays, and trends
• Ability to apply quality controls for posting accuracy, documentation, and compliance
• Ability to research and resolve underpayments, overpayments, and denials
• Ability to use trends, audit findings, and reconciliation issues to improve workflows and reduce repeat errors
• Strong organization, prioritization, follow-through, and accuracy in deadline-driven work

Preferred

• Experience analyzing payment posting, reconciliation, productivity, quality, or trend reports
• Experience partnering with billing, collections, finance, revenue support, or operations to resolve posting discrepancies
• Experience developing or reinforcing procedures, standard work, or quality controls

Key Responsibilities and Expected Performance Outcomes

Key Responsibilities

• Lead, coach, and train payment posting supervisors, leads, and staff to meet quality, productivity, documentation, and service expectations
• Conduct supervisor, team, and operational touchpoints to review priorities, address workflow barriers, and align staff on expectations
• Set and evaluate individual, team, and supervisor performance goals; provide timely feedback and annual performance input
• Develop supervisor and lead readiness by clarifying authority levels, reinforcing decision boundaries, and coaching follow-through on team-owned issues
• Ensure payments, adjustments, denials, credit balances, and exceptions are posted accurately and timely
• Monitor receipts, posting activity, reconciliation reports, and work status to identify errors, delays, and risks