Payment Support (russian-speaking, junior/middle)

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Payment Support to join our team for full-time employment with 12-hour shifts (day and night)

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer, we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;

• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

In this position, we would like you to undertake the following responsibilities:

• Investigating and resolving issues related to payments, refunds, or chargebacks, ensuring that all transactions are processed correctly and efficiently.
• Handling and processing payouts to vendors, employees, contractors, or clients
• Ensuring all payouts are timely, accurate, and in compliance with the company's policies.
• Ensuring all payment transactions are processed correctly in real-time, identifying any failures or discrepancies.
• Monitoring payment gateways and third-party processors to ensure seamless operation and minimal downtime.
• Coordinating with both customers and internal teams (e.g., finance, IT, or customer service) to resolve payment-related issues.
• Maintaining accurate records of payment transactions, customer interactions, and any resolution steps taken.
• Ensuring that all payment transactions follow legal and company policies, particularly around data security.
• Occasionally analyzing payment data or trends to identify recurring issues or areas for improvement in the payment process.
• When an issue cannot be resolved at the support level, escalating it to higher authorities (e.g., payment support specialists or management).
• Mentoring and training new team members on payment systems, processes, and troubleshooting techniques.
• Conducting routine testing of payment processing systems to verify that all functions work as expected.
• Ensuring all payment data is processed securely, in compliance with relevant regulations to protect sensitive customer information.
• Identifying vulnerabilities in payment systems and helping to implement security improvements.
• Working in administrative panel developed by company
• Working in night shifts

Requirements:

• Knowledge of Russian language (Native)

• English language B1+

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our Payment Department is waiting for you to become a part of it!