Payroll Coordinator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

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Primary objective of the job:

The Payroll Coordinator is responsible for the end-to-end coordination of payroll processing across multiple companies managed through an outsourced payroll provider.

The role ensures the accuracy, completeness, and timely submission of payroll inputs, as well as the structured review and approval of payroll outputs. The Payroll Coordinator serves as the key liaison between internal stakeholders, including HR, Finance, and employees, and the external payroll provider, ensuring payroll compliance, data integrity, operational efficiency, and effective service delivery across all entities.

Main Duties and Responsibilities:Payroll Input Coordination & Validation

• Coordinate payroll inputs across five (5) entities/companies, ensuring adherence to payroll cut-off timelines.

• Collect payroll-related changes from HR and business stakeholders, including:

• New hires and terminations

• Salary adjustments and allowances

• Overtime, commissions, and one-time payments or deductions

• Statutory and benefits updates

• Review and validate payroll data to ensure:

• Accuracy

• Completeness

• Appropriate supporting documentation

• Follow up with stakeholders to resolve discrepancies before payroll submission

• Maintain organized payroll records and audit trails for all payroll inputs

Vendor Coordination & Payroll Submission

• Prepare and submit validated payroll inputs to the outsourced payroll provider within agreed timelines.

• Act as the primary point of contact with the payroll vendor regarding:

• Payroll processing queries

• Data corrections

• Clarifications and issue resolution

• Monitor vendor performance and ensure compliance with agreed service level agreements (SLAs) and payroll deadlines

• Maintain payroll submission logs and version control of payroll files

Payroll Output Review & Approval Coordination

• Receive and review payroll reports from the payroll provider, including:

• Payroll registers

• Variance reports

• Statutory reports

• Payment summaries

• Conduct detailed payroll validation, including:

• Month-over-month variance analysis

• Reconciliation of payroll inputs against outputs

• Identification and investigation of anomalies or inconsistencies

• Coordinate the distribution of payroll reports to designated reviewers and approvers for each company

• Monitor and track approvals to ensure timely sign-off in accordance with governance requirements

• Coordinate payroll re-runs and adjustments with the payroll provider when required

Employee & Stakeholder Query Management

• Serve as the first point of contact for payroll-related inquiries from employees, HR teams, and Finance stakeholders

• Investigate and resolve payroll issues in collaboration with the payroll provider

• Provide timely, professional, and accurate responses to payroll-related queries

• Maintain a centralized log of payroll queries and resolutions to support continuous improvement

Reporting & Month-End Activities

• Prepare and consolidate payroll-related reports for each entity, including:

• Payroll summaries

• Variance analyses

• Statutory deduction reports

• Payroll journals

• Ensure the timely filing and payment of taxes and statutory deductions

• Coordinate the distribution of payroll reports to HR and Finance teams

• Support month-end close activities by ensuring timely completion of payroll reconciliations and reporting requirements

• Maintain payroll documentation in accordance with record retention and audit requirements

Compliance & Internal Controls

• Ensure payroll activities comply with:

• Company policies and procedures

• Applicable statutory and regulatory requirements across all entities

• Maintain strong internal controls, including:

• Segregation of duties

• Proper documentation and approvals

• Audit-ready records

• Support internal and external audits by providing required payroll data and documentation

• Identify opportunities to improve payroll processes, controls, and efficiencies

Qualification and Experience Required:

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Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred

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3+ years of payroll administration experience

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Experience managing multi-entity and/or multi-country payroll processes is preferred

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Bilingual proficiency in English and Dutch is mandatory

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Experience working within an outsourced payroll environment is highly desirable

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Strong knowledge of payroll legislation, statutory deductions, payroll controls, and compliance requirements

Functional Skills:

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Strong attention to detail and commitment to data accuracy

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Excellent organizational and coordination skills

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Ability to manage multiple payroll cycles simultaneously

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Strong analytical and problem-solving capabilities

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Effective stakeholder management and communication skills

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High level of discretion and confidentiality when handling payroll information

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Proficiency in Microsoft Excel and payroll systems

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Ability to work under pressure while meeting strict payroll deadlines

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.