Payroll Tech Manager - EY Global Delivery Services
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Finance
- Posted
Skills
Must have
- 6+ years of experience in global payroll implementations, HR/payroll technology, systems integration, program management, or technology consulting within complex multinational environments.
Nice to have
- Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, MIS, or a related field; master’s degree preferred.
- Project management certification such as PMP or PRINCE2 preferred.
- Lean Six Sigma experience or certification preferred.
- Global payroll implementation experience or certification preferred.
- Workday, Oracle, SAP, or integration-related certification preferred.
- SAP US payroll implementation experience and background is an added value and preferred qualification.
- Experience with EY technology platforms, GPO service delivery models, or managed payroll services preferred.
- Fluency in English required; Spanish, German, French, or Portuguese language capability is an added value.
Full description
EY GPO Client Solution Manager
Global Payroll Operate – Consolidated Job Description
Position Overview
The EY GPO Client Solution Manager is a client-facing lead role within EY Global Payroll Operate responsible for shaping, designing, and delivering global payroll technology and implementation solutions for multinational clients. The role bridges client stakeholders, EY technology, implementation, central, service management, and payroll teams to ensure global payroll solutions are scalable, compliant, integrated, and aligned to client business objectives.
Purpose of the Role
This Manager leads solutioning from sales handover through implementation and go-live, setting the global design approach, guiding client decisions, managing expectations, and enabling consistent local delivery across countries. The role serves as a subject matter expert for EY’s GPO technology ecosystem, including EY Payroll Command Center, EY Digital Payroll, EY Interact Payroll, EY IP Mobile, GTPW, in-country payroll, and integrations with client HCM, workforce management, general ledger, and third-party systems.
Key Responsibilities
- Lead global design workshops and client solutioning sessions to define requirements, solution architecture, integration scope, data flows, testing approach, conversion strategy, cutover planning, and go-live readiness.
- Own and maintain global implementation deliverables, including global user stories, solution design documents, integration designs, SOR global mapping data dictionaries, testing plans, conversion plans, and deployment strategies.
- Act as the global design owner, monitoring local design decisions for impact on the overall solution and redirecting or re-solutioning where needed to preserve scalability, quality, compliance, and maintainability.
- Support sales-to-implementation handover activities, including review and clarification of MSA, SOW, LCA, PSM, scope assumptions, pricing inputs, and implementation commitments.
- Serve as the primary technology and solution point of contact for clients and internal stakeholders, articulating EY’s payroll technology capabilities and advising on implementation options, risks, and trade-offs.
- Lead cross-functional implementation teams across multiple countries or regions, managing scope, timelines, resources, risks, issues, dependencies, change requests, budgets, and project communications.
- Collaborate with EY technology, central, service management, payroll, and local implementation teams to ensure delivery aligns with EY global standards, quality requirements, client expectations, and project governance.
- Provide escalation support, issue resolution, quality assurance, and solution guidance throughout the implementation lifecycle.