PC- 1523 Senior Zoho CRM Developer
- Compensation
- Not disclosed
- Location
- Kochi, KL, India
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Not specified
- Posted
Skills
Must have
- 10+ years of professional experience with Zoho CRM and/or Zoho Desk, including configuration, customisation, and implementation.
- Expert-level proficiency in Deluge scripting language with hands-on experience building complex business logic.
- Strong experience designing and developing custom widgets using Zoho Widget Framework and Deluge.
- Deep expertise in Zoho CRM configuration: modules, fields, workflows, automations, sales pipelines, and dashboards.
- Deep expertise in Zoho Desk configuration: automation rules, workflows, SLAs, multi-channel setup, and ticketing.
- Hands-on experience with Zoho AI capabilities: AI lead scoring, sales predictions, AI routing, sentiment analysis, chatbots.
- Solid understanding of REST APIs, webhooks, Deluge API calls, and system integration patterns.
- Proficiency with databases (SQL), data transformation, ETL concepts, and Deluge data processing functions.
- Experience with different integration platforms and building custom connectors.
- Knowledge of customer service operations, and support metrics (response time, SLA management).
- Strong problem-solving skills, attention to detail, code quality focus, and ability to work independently and in teams.
- Advanced Deluge expertise including meta-programming, reflection, and advanced data structure manipulation.
- Experience building reusable widget libraries and contributing to Zoho marketplace widget ecosystems.
- Hands-on experience implementing and optimising Zoho AI features across both CRM and Desk platforms.
- Experience with agent-based AI architectures, MCP (Model Context Protocol) servers, and Deluge-based AI orchestration.
- Experience with Zoho Creator or other Zoho low-code platforms for additional integration capabilities.
- Zoho certifications or equivalent credentials.
- Experience with HTML, CSS, SQL, Node.js, and JavaScript for advanced UI customisation, widget enhancement, integrations, and analytical query support.
- Familiarity with CRM best practices, sales operations, and omnichannel customer experience.
Full description
Role Overview
The Zoho CRM Developer is a highly skilled technical specialist responsible for the design, development, configuration, integration, and ongoing optimisation of Zoho CRM and associated Zoho ecosystem platforms. The role focuses on delivering scalable, secure, and intelligent customer relationship management solutions that streamline business processes, improve customer engagement, and enable data-driven decision-making.
This role requires deep expertise in Zoho CRM configuration, Deluge scripting, custom functions, REST APIs, webhooks, workflow automation, custom widgets, Zoho AI capabilities, enterprise integrations, HTML, CSS, SQL, Node.js, and JavaScript. The successful candidate will work closely with business stakeholders, product teams, solution architects, business analysts, and engineering teams to build innovative CRM solutions aligned with business objectives.
What will you do?
- Design, configure, and customise Zoho CRM and Zoho Desk to deliver customer service platforms with AI-powered capabilities.
- Develop advanced Deluge scripts and custom functions to extend both platforms, automate complex business logic, and integrate with third-party systems.
- Build custom widgets and UI components using Deluge to enhance sales dashboards, customer portals, and support agent interfaces.
- Create sophisticated automation workflows combining Deluge scripting with pipeline management and customer support operations.
- Implement AI-powered capabilities using Zoho's AI offerings and external AI services.
- Manage data migrations, synchronisation, cleansing, deduplication, and governance activities.
- Integrate agent-based AI architectures and MCP (Model Context Protocol) servers with Deluge-powered custom logic for intelligent automation.
- Manage seamless data synchronisation and integrations between Zoho CRM, Zoho Desk, and external systems using Deluge APIs, webhooks, and custom connectors.
Collaborate with Sales, Support, Operations, and Product teams to translate business requirements into integrated, intelligent Zoho solutions. Key Responsibilities
Deluge Scripting & Custom Development
- Develop advanced Deluge scripts for custom automation, business logic, and complex workflows across Zoho CRM and Desk.
- Write clean, maintainable, well-documented Deluge code following best practices and coding standards.
- Build custom functions for lead scoring, deal management, ticket processing, routing logic, data transformations.
- Implement error handling, logging, and performance optimisation in Deluge scripts for production reliability.
Custom Widget & UI Development