People Operations Lead
- Compensation
- $160K–$200K / yr
- Location
- New York
- Work setup
- Remote
- Seniority
- Lead
- Employment
- Contract
- Experience
- 7+ years
- Category
- Hr
- Posted
Skills
Must have
- 7+ years of experience in People Operations, HR Operations, or a related function.
- Meaningful experience owning broad People Ops responsibilities in a scaling organization.
- Deep, hands-on experience administering and optimizing Rippling.
- Strong experience with benefits administration, renewals, enrollment, vendors, and employee support.
- Experience coordinating immigration and work authorization processes with outside counsel or an immigration provider.
- Hands-on experience owning end-to-end multi-state payroll, including payroll taxes, registrations, and account management.
- Experience with HRIS data integrity, compliance, documentation, and employee lifecycle operations.
- Demonstrated examples of building and implementing automation in People workflows.
- Experience coaching or developing People Ops teammates.
- Strong cross-functional judgment and communication skills.
- High discretion, attention to detail, and comfort handling sensitive employee information.
- A hands-on operating style: you enjoy improving the system while still doing the work.
Nice to have
- Experience supporting compensation or performance-cycle operations.
- Compensation benchmarking, job architecture, or compensation administration experience.
- Experience setting up and supporting international employees through an employer of record (EOR).
- Multi-state compliance experience.
- Experience building integrations, reporting workflows, or employee self-service tools.
- Experience using APIs or more technical automation tools.
Full description
About the Company
Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.
Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.
ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.
We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.
About the Role
We’re looking for a senior, systems-minded People Operations Lead to run and improve the processes that support our employees from signed offer through offboarding.
This is a hands-on player-coach role. You’ll personally own critical People Ops workflows, coach and develop teammates, and use better systems, automation, and AI to make the function more scalable and effective. You’ll partner closely with the rest of the People team, including HR Recruiting and cross-functional partners like IT, Legal, Finance, and Workplace.
What You’ll OwnEmployee lifecycle operations
- Own onboarding from signed offer through a smooth new-hire experience.
- Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.
- Ensure employee data, documentation, and cross-functional handoffs are accurate and timely.
- Build clear, consistent processes that work for employees, managers, and internal partners.
HRIS, payroll, and people systems
- Own Rippling as a source of truth for employee data and People Ops workflows.
- Maintain HRIS data integrity, permissions, documentation, and operational reporting.
- Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts. Partner with Finance and payroll providers to resolve issues.
- Identify opportunities to improve workflows, integrations, and self-service.
- Maintain accurate records and audit-ready documentation.