People Services Manager - Employee Relations

LIFELONG LEARNING ADMINISTRATION CORPORATION

Full Time, Monday - Friday

This position offers a hybrid work arrangement, with on-site responsibilities determined according to program and site needs.

The Lifelong Learning Advantage

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

Learn more about us at https://llac.org/

How You Will Make an Impact

The People Services Manager - Employee Relations will collaborate with People Services, Organization and School Leadership in the management of Employee Relations (ER) services. The duties may include, but are not limited to ER projects, ER policies and procedures, ER investigations and ER compliance. This position will focus on resolving work-related problems and confer with leadership to determine appropriate action to maintain a productive work environment and achieve optimal performance while improving employee morale, employee satisfaction and minimizing legal risk. This position performs job duties with high standards of confidentiality regarding sensitive data, records, and situations. This position reports to the Director of People Services – Employee Relations or designee.

RESPONSIBILITIES/DUTIES: This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with this classification. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Analyze ER matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk.

• Initiate efforts and procedures to maintain data integrity, troubleshoot, and recommend solutions.

• Run reports related to ER services, review and analyze data, prepare reports on employee data, metrics and analytics, projects/tasks progress and make sound recommendations.

• Coach, advise and train managers and supervisors in best ER practices, strategies, and solutions for managing employee concerns and grievances.

• Communicate with employees regarding ER concerns; provide guidance and recommendations for resolution of issues.

• Collaborate with managers on employee performance issues, support corrective action process, and provide guidance where necessary.

• Stay current with federal, state, local, and applicable laws and regulations to ensure the Organization’s compliance.

• Facilitate conflict resolution between employees and supervisors, working with all organization levels.

• Maintain an attitude and philosophy consistent with the company's standards and culture.

• Administrative duties and activities may be assigned or changed from time to time.

• Perform administrative duties, responsibilities, and activities as assigned, which may be changed or modified from time to time.

SUPERVISORY RESPONSIBILITIES: Manage, coordinate, supervise, coach, and direct the hiring, training, and performance evaluations of team members and oversee their daily activities.