Performance Improvement and Patient Safety (PIPS) Program Coordinator - Burns

•Under the direction of the Operations Manager (Burns) and Chair of Burns, develops, implements and evaluates the burn program and performance improvement and patient safety (PIPS) program

Essential Responsibilities

• Performance Improvement

o Participates in Quality Management and Performance Improvement activities:

 Identifies patient care, system, and/or process issues and trends

 Assists with chart reviews

 Data collection

 Preparation for case presentations

o Works with the chair of Burns and Operations Manager (Burns) and all other departments in the investigation and resolution of identified issues/opportunites for improvement related to burn care delivery.

• Monitors, reviews, and analyses data/reports extracted from the registry and all other relevant reports.

• Assists in the development/revision of administrative policies and clinical nursing guidelines/standards of care for program patients in collaboration with appropriate disciplines.

• Participates in departmental meetings, and attends conventions, conferences, workshops, and other professional meetings to extend learning and to represent the Burn Center.

• Assist the Operations Manager (Burns) and Chair of Burns to update the Burns PIPS program annually.

Program Leadership

• Develops and maintains the Performance Improvement and Patient Safety program.

• Serves as a technical expert in the program development.

• Provides guidance to employees involved in program.

• Provide performance feedback to applicable managers.

• Evaluate and report to departmental/organizational senior management on status and changes in program.

Service Delivery

• Participate in case review, track PIPS reviews and action plans, design and implement practice guidelines.

• Role models service excellence in interactions with internal and external constituents.

• Establishes a strong cooperative relationship with applicable leaders by providing the information, tools and services necessary to improve the outcomes associated with the program.

Communication

• Designs and orchestrates the delivery of applicable communication to internal and external constituents.

• Demonstrates excellent oral and written communication using a variety of methodologies.

• Coordinates presentations and ensures consistent communication related to the program.