Permanent Supportive Housing Case Manager

You are great with people, committed to harm reduction, and you all-caps CARE. Shelter House's Permanent Supportive Housing Case Managers are skilled communicators who help our most vulnerable tenants maintain housing, secure health care and other benefits, and offer a patient and pragmatic ear.

Key Qualities:

• Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you're saying, and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:1. Key Responsibility 1 (30% of time): Provide case management services to formally homeless clients so that clients maintaining housing, and client's health, safety, and welfare needs are met.

So That:

• Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
• You operate from a Housing First approach.
• You assess client needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each other.
• Provide direct care including, but not limited to, independent living skills, employment assistance, budgeting, on-time rental payments and transportation for clients.
• You complete regular check-ins with clients.
• Coordinate and monitor designated client services including, but not limited to, meetings, appointments, medical follow-up, and hearings.
• Develop and maintain knowledge of resources, services, and opportunities available to clients.
• You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• You assist clients with re-housing utilizing Iowa City Housing Authority (ICHA) qualifications while avoiding gaps in permanent housing.

2. Key Responsibility 2 (20% of time): Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.
• You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• You respond to client concerns in a timely manner.
• You maintain a high level of professionalism at all times.
• You demonstrate a high-level of advocacy for clients within community settings both private and public.
• You respond to participant and landlord concerns in a timely manner.
• You build positive relationships with community partners to ensure a high level of collaboration to best serve populations served.

3. Key Responsibility 3 (30% of time): Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants.

So That:

• Complete Homeless Management Information System (HMIS) training within 30 days of hire.
• Confidentiality in client information is always maintained.
• Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record keeping programs, Service Point HMIS documentation, Housing Choice Voucher (HCV) documentation, and other agency required paperwork.
• Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
• Forms and documents are updated, organized, and complete in a timely manner.

4. Key Responsibility (10% of time): Work within a team of Case Managers and Coordinators to ensure continuity of care, this includes attending team meetings, agency-wide meetings/trainings, and frequent communication with the Iowa City Housing Authority.

So That:

• You are actively engaged with department matters, support other staff when crises arise.
• You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required trainings.
• You work collaboratively with the Iowa City Housing Authority to ensure Housing Choice Voucher/Project Based Voucher requirements are fulfilled.
• You complete other duties as assigned.

This position description is not intended to be a complete list of duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to: Permanent Supportive Housing (PSH) Program Manager