Personal Lines Account Manager

I’m seeking a Personal Lines Insurance Account Manager for a reputable, family-owned independent agency serving Eastern North Carolina with 50+ carrier relationships.

Role Overview

The Personal Lines Account Manager supports a high-volume book of personal insurance clients, focusing on service, renewals, and client retention while producers handle most new business.

Key Responsibilities

• Manage and service a personal lines book of business

• Handle inbound client requests regarding policies, coverages, and renewals

• Process endorsements, ID cards, policy changes, and updates

• Support producers during renewals and retention efforts

• Maintain strong relationships with individual and family clients

• Work within a fully digital/paperless workflow

Coverage types: Auto, home, renters, umbrella, boat, motorcycle, flood, and life insurance.

Must-Have Qualifications

• Active North Carolina Property & Casualty license

• 4+ years of personal lines insurance experience

• Strong customer service and client communication skills

• Comfortable working in a high-volume, tech-driven environment

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Preferred Experience

• Applied Systems (Epic or TAM)

• Independent agency background

• Knowledge of NC personal lines carriers

• Spanish bilingual

• Experience managing large personal lines books