Full description

Job Title: Personal Lines Service Manager

Job Type: Full Time/ Non-Exempt

Location: Any Blue Ridge Risk Partners Office

What You’ll Do as a Personal Lines Service Manager

As the Personal Lines Service Manager, you’ll be the go-to person for a set group of clients, making sure they get top-notch service every time. You’ll handle everything from policy updates and billing questions to cancellations and coverage changes, always with a helpful attitude and a focus on keeping things simple and stress-free.

You’ll work closely with our Client Advocates and Account Associates to make sure every client feels supported and informed. If you’ve got a couple of years of insurance experience and a Property & Casualty License, we’d love to hear from you!

What You’ll Be Doing:

Deliver amazing service- answering questions, solving problems, and making clients feel valued
Manage policies- handle changes, cancellation, and updates for your assigned clients
Support billing and payments- help clients understand their bills and resolve any issues
Talk coverage- discuss options and help clients find the best fit for their needs
Keep records straight- log all interactions and updates accurately
Work as a team- collaborate with coworkers and underwriters to get things done
Stay compliant- follow industry rules and company policies through all interactions
Boost retention- keep clients coming back with excellent service and minimal cancellations