Personal Lines Underwriting Manager

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Personal Lines Underwriting Manager to join our team!

The individual in this role will have the opportunity to develop and oversee the underwriting staff to ensure growth and profitability, supporting organizational objectives. They will work collaboratively with other departments to develop and execute solutions in the interest of achieving long-term personal lines plans.

What are the responsibilities and opportunities of this role?

• Develops and manages strategies and underwriting team to identify and pursue new opportunities to achieve a balanced, profitable, and quality book of business while protecting company assets.
• Selects, coaches, develops, and retains staff to achieve individual, departmental, and company goals.
• Creates opportunities for synergy and integration of workflow and drives efficiencies in systems and processes.
• Acts as a referral underwriter for underwriting staff; provides feedback and technical guidance to underwriters, as needed.
• Actively seeks opportunities to promote company’s products and services; networking within insurance community to stay abreast of marketplace changes and emerging industry issues.
• Participates in initiatives to develop and implement processes and policies.
• Develops and maintains highly effective business relationships with agents as well as internal and external customers.
• Ensures processes are followed and underwriting decisions are made in accordance with underwriting guidelines and within service standard requirements.
• Makes decisions that have a significant impact on results for a major portion of the company.
• Interprets and executes policies and guidelines.
• Assigns and approves authority levels for their team members.
• Executes policies within assigned authority levels.
• Applies knowledge to help solve problems of multifaceted scope and complexity.
• Finds solutions by identifying and analyzing patterns from partial and / or conflicting data.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned