Pharmacy Technician Team Lead

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit .

PharmaCord is seeking an exceptional Pharmacy Technician Team Lead who will provide in-depth knowledge of our client programs in a high-volume pharmacy environment by working directly with consumers, patients, healthcare providers, and client partners to achieve successful pharmacy operations. The Pharmacy Technicians Team Lead is expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to company policies and procedures.

Key Responsibilities:

The responsibilities include, but are not limited to the following:

• Assist the Pharmacy Operations Manager to monitor daily activities of the pharmacy technicians so that they reflect a priority on the delivery of pharmaceutical products

• Supervise delivery staff and outside couriers as needed

• Maintains the pharmacy work area and receiving/shipping area in a professional and safe manner

• Assists with product purchasing, inventory and equipment management

• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information

• Adhere to appropriate safety and quality assurance practices

• Complies with state and federal laws up to and including OSHA, HIPAA, etc.

• Assist external and internal callers by actively listening to each caller, assess the situational needs, and respond with patience and courtesy

• Review and identification of information that is missing and/or incorrect within program service requests/program applications

• Provides timely feedback to the company regarding service failures or customer concerns

• Communicate with internal account contacts. Provide consultative services where issues arise on how obstacles can be overcome to ensure timely shipments

• Assist with team hiring, development and training

• Ensures daily program staffing levels are consistent with daily program needs

• Assist with team training to ensure proficiency in their roles

• Provides consistent, timely coaching and development for direct reports for a functional area

• Utilize Valeris’ values as the driving force behind the team’s success

• On time adherence to training deadlines for all corporate policies and procedures

• Ensure all SOPs are followed with consistency

• Perform additional tasks or projects as assigned

Qualifications:

The candidate must possess the following personal attributes:

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)

• Ability to handle personal health information with confidentiality

• Commitment to honesty and integrity

• Professionalism and a strong sense of proper business and customer service etiquette

• Clear verbal and written communication skills

• Accountability for results

• Ability to plan and prioritize tasks and strong attention to detail

• Proficient emotional intelligence (ability to recognize emotions and their effects)

• Ability to manage disruptive impulses and handle potentially stressful customer interactions

• Proficient computer skills

• Adaptability to change

• Personal initiative and commitment to team and organizational goals

• Ability to work effectively within a team

• A positive attitude!

• At least 1 year of experience supervising pharmacy and/or delivery operations preferred

• 2 – 5 years of experience in the health care industry required

• Possess Current KY Pharmacy Tech Registration

• Previous personnel/team management experience is strongly preferred

• Bachelor’s degree preferred

• Retail, hospital or high-volume/mail-order pharmacy experience preferred

• National Pharmacy Tech Certification or the ability to obtain Certification within 90 days of hire (PTCB Certification preferred at time of application)

• High School diploma or equivalent is required

• Although very minimal, flexibility to travel as needed is preferred

Physician Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.

Please Note:

• PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.

• We will never request your bank account information at any stage of the hiring process.

• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@valeris.com