Pharmacy Technician- Triage

JOB PURPOSE\:

Brand-new Pharmacy office style setting location. This location is a closed-door, professional, office-setting, supporting long term care pharmacy practices. We offer competitive pay and a desirable practice setting. Pharmacy Technician practices under the direct supervision of a licensed pharmacist and as part of a team of Certified Triage Pharmacy Technicians. Job responsibilities include providing outstanding customer service by receiving incoming calls from customer facility staff, nursing staff and prescribers; coordinating back-up pharmacy needs; triaging prescriptions within the pharmacy computer system; processing some prescription orders and refill requests and serves as a liaison between the pharmacy and customer healthcare centers.

ESSENTIAL JOB FUNCTIONS. DUTIES. AND RESPONSIBILITIES

• Provide quality customer service to our customer healthcare centers.

• Triage customer service requests by department, urgency and information/response required.

• Prioritize daily workflow queues.

• Research questions, issues and variances and provide resolution to customer.

• Collect, prioritize and sort orders and direct to appropriate workflow queue.

• Complete new patient entry into the pharmacy system application.

• Review orders for completeness and contact healthcare centers when orders requiring more information are received.

• Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.

• Coordinate and manage back up order process.

• Enters orders accurately into pharmacy computer application system when required.

• Prioritizes and performs multiple tasks and projects concurrently.