Platform/Implementation Engineer

Onsite or Remote- Based in Eastern or Central time zone (U.S.)The Opportunity:

The Platform/Implementation Engineer is responsible for the hands-on technical deployment, configuration, integration, and validation of SPHEREboard within enterprise customer environments. Working closely with the Implementation Manager, project stakeholders, and customer infrastructure, identity, database, network, and security teams, this role helps move implementations from discovery through production readiness and customer handoff.

Success requires strong systems administration and troubleshooting skills, confidence working directly with customers, and disciplined follow-through.

Essential Functions: Deployment & Configuration

• Install, configure, and validate SPHEREboard components (application services, connectors, agents, and data collectors) and integrate them with directory services, identity platforms, databases, cloud platforms, and other enterprise data sources.

• Execute implementation activities within the approved scope, project plan, security requirements, and change-management processes.

• Validate data ingestion, normalization, completeness, and visualization within SPHEREboard before promoting integrations to production use.

Customer Partnership & Communication

• Serve as a trusted, customer-facing technical partner from discovery through transition to operations, aligning technical work to the customer's business and security objectives.

• Lead customer workshops, working sessions, and status calls, translating complex technical concepts, risks, and decisions into clear language for technical and business audiences.

• Communicate progress, dependencies, risks, and blockers promptly; flag scope changes or unsupported approaches early and close the loop on commitments.

Technical Discovery

• Gather technical, security, and operational requirements; identify integration points, dependencies, and risks; and confirm readiness of customer-provided servers, service accounts, firewall rules, and certificates.

Troubleshooting & Issue Resolution

• Troubleshoot end to end across identity systems, operating systems, networks, DNS, ports and firewalls, permissions, certificates, application services, databases, connectors, and source data.

• Use logs, queries, system utilities, and controlled testing to isolate root causes and distinguish product issues from environmental or configuration issues.

• Escalate complex problems to Engineering, Product, Cloud, Security, and Support teams with complete evidence, business impact, and reproducible details.

Data Analysis & Validation