PM Front Desk Associate - Fairfield Inn Sudbury

Fairfield Inn Sudbury, a Colwen Hotels Property, is seeking a friendly, customer service focused PM Front Desk Associate to join our team for the 3:00 PM - 11:00 PM shift. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.

• Provide exceptional guest service.

• Efficiently manage the operations of the front desk, ensure check in and check out is timely.

• Warmly and professionally welcome all guests.

• Process guest check-in: confirm reservations, assign guest rooms.

• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.

• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.

• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.

• Maintain knowledge of upcoming events, local area and hotel offerings.

• Ensure prompt delivery of billing to guests.

• Process all payments types e.g. charges, cash, checks, debit or credit cards.

• Discreetly handle confidential guest information.

• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.

• Ensure lobby and shared areas are neat and orderly.

• Adhere to all Colwen and brand standards.

• Maintain STRICT key controls.

• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred

• Prior Brand experience preferred

• Bilingual - English/Spanish

• Excellent verbal and written communications skills

• Strong organizational skills and attention to detail

• Superior interpersonal and customer service sills, ability to deal with difficult guests

• Familiarity with local area, ability to provide directions and maps to local attractions and destinations

• Proficient with Microsoft Office Suite and common computer software programs