Polish & German Customer Support Specialist (100% remote)

Remote Work from Home (Poland-Based)🌍Bilingual Customer Support Specialist (Polish & German)

Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base?
If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you.
We are expanding our 100% work-from-home team and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment – without commuting, without relocation, and with full technical support provided.

💼 What You’ll Do

As a Customer Support Specialist, your day-to-day activities will include:

• 🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional

• 🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction

• 🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach.

• 💬 Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy.

• 📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up.

🌍Who We’re Looking For

We’re seeking someone who:

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Is fluent in PolishandGerman with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.

• Has basic English skills to communicate with members from the team.

• 📍 Lives in Poland and is looking for a flexible remote position.

• 💡 Has a customer-focused mindset, excellent listening skills, and the ability to communicate solutions clearly and with empathy.

• 🧠 Is comfortable using several systems at once and learning quickly.

• 💬 Is customer-focused, empathetic, and communicative, with a positive attitude and a problem-solving mindset.

• 📈 Has previous experience in customer support or contact center roles.

✨What You Can Expect

• 🕐 Flexible working hours – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.

• 🤝 Integration into our supportive Expert Community of professionals.

• 💵 Reliable and on-time payments for your work.

• 📚 Comprehensive onboarding and ongoing training to help you succeed and grow your skills.

• 🌍 A remote, international work environment where your contributions are valued.

• 🏡This is fully remote, long-term home-office work with equipment provided and structured onboarding to set you up for success from day one.

• 📈 Opportunities for professional growth and career development.

Application process

Simply click "Apply now" and answer a few questions in our application form.
We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.