Pool and Beach Supervisor | Playa Largo Resort & Spa

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Observes and patrols pool enforcing appropriate guest wristband regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify upper management immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Blue Water Adventures offerings & proper setup of the Sandbar and pool area
• Other duties as assigned

Operations Leadership:

• Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures.
• Monitor cleanliness, organization, and presentation of all pool and beach areas.
• Ensure all operational standards, safety procedures, and service protocols are consistently followed.
• Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
• Monitor weather conditions and implement operational adjustments as necessary.

Team Leadership:

• Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency.

• Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.

• Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate.

• Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.

• Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.

• Observe employee performance and identify coaching, counseling, and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs.

• Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.

Qualifications

• Experience in hospitality or customer service
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• High school graduate or equivalent.
• Previous guest relations and/or training.
• Ability to work outdoors in the elements.
• Ability to swim