Portfolio Maintenance Manager

TITLE: Portfolio Maintenance Manager

REPORTS TO: Director of Property Operations

DEPARTMENT: Property Management

STATUS: Regular, Full-Time

FLSA STATUS: Exempt

WAGE RANGE: $115,415-$125,599

GRANT FUNDED: No

UNION POSITION: No

LOCATION: 145 Taylor Street, San Francisco CA 94102

SCHEDULE: Hybrid - Combination of onsite and remote work as approved by supervisor based on business needs. Occasional evening and weekend work.

SUMMARY

Under the supervision of the Director of Property Operations, the Portfolio Maintenance Manager is responsible for overseeing maintenance operations across a portfolio of properties, ensuring high standards in unit turns, work order completion, small-scale projects, and compliance-related tasks. This role plays a critical part in maintaining the physical integrity and operational excellence of the properties, while supporting site teams and ensuring timely response to emergencies.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

ESSENTIAL DUTIES

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Oversee maintenance supervisors, including hiring, scheduling, and assigning work.

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Review employee performance and recommend salary increases, promotions, transfers, and any necessary disciplinary actions, including demotions and terminations.

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Oversee individual properties as assigned to them, including the maintenance staff at those properties.

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Conduct regular reviews of property maintenance performance, identifying trends, gaps, and opportunities for improvement for 100% of the portfolio.

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Ensure quality control of unit turns, including thorough inspections and verification of punch list completion.

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Monitor the timely and effective resolution of tenant work orders across TNDC Property Portfolio.

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Evaluate Maintenance Supervisor and/or Maintenance Lead’s performance, verify accurate tracking and completion, and provide guidance to address delays or recurring maintenance issues.

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Oversee maintenance projects at the site level, ensuring they are completed on time and within budget.

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Manage non-insurance-related repair projects, coordinating with vendors and internal such as Risk Management, Asset Management, and others in the Operations department.

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Track and resolve Notices of Violation (NOVs) and ensure compliance with local codes and regulations.

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Coordinate and support annual inspections, including preparation, execution, and follow-up.

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Lead emergency response efforts for unit-level emergencies, ensuring safety and swift resolution.

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Meet weekly with Maintenance Supervisors and Leads for “Maintenance Mondays” to review maintenance metrics, provide direction, and offer support to drive solutions and maintain performance at or above industry standards.

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Work closely with Associate Directors of Property Operations (ADPOs) to ensure maintenance initiatives and directives are being implemented effectively across their respective portfolios.

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Provide guidance and support to on-site maintenance teams, promoting consistency and best practices across the portfolio.

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Collaborate with the Director of Operations to develop and implement maintenance strategies and standards, then partner with the ADPOs and Property Supervisors for implementation.

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Other duties as requested.