POS Integration & Data Support Analyst

About the role

The POS Integration & Data Support Analyst provides technical support for an offshore client's POS, payment, and connected technology environment. The role combines POS support with API integration, data investigation, reporting, and client-facing technical support. The successful candidate will investigate system and transaction issues, analyze data to identify discrepancies or patterns, assist with API and system integrations, and coordinate complex technical concerns with internal teams and technology partners. This position is suited to someone who can move beyond first-level POS support and use APIs, data, and technical analysis to diagnose and resolve client issues.

Key responsibilities

• Provide technical support to international/offshore clients through email, phone, chat, and ticketing channels.

• Support POS systems and connected applications, investigating operational, transaction, configuration, and integration-related concerns.

• Use API documentation, requests, responses, logs, and integration data to investigate connectivity, transaction, and system issues.

• Perform basic API testing and troubleshooting using appropriate tools and established integration procedures.

• Review transaction and system data to identify discrepancies, failed transactions, unusual patterns, and potential root causes.

• Extract, validate, reconcile, and analyze data from relevant systems to support troubleshooting and client requests.

• Create and maintain operational reports and dashboards using Excel, Google Sheets, or approved analytics tools.

• Assist with payment processing and investigate issues involving transactions, refunds, reversals, rebills, captures, chargebacks, and related payment flows.

• Support e-commerce, payment gateway, merchant, and POS integrations using predefined configurations and technical documentation.

• Translate technical findings and data analysis into clear explanations and actionable updates for international clients.

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Data Analytics, or a related field; equivalent relevant experience may be considered.

• At least 2–4 years of experience in technical support, POS support, application support, integration support, payment technology, or a related technical role.

• Proven experience supporting international or offshore clients in a client-facing technical environment.

• Hands-on experience supporting POS systems and troubleshooting issues across POS, payment, or connected business applications.

• Practical experience with REST APIs, API requests/responses, JSON, authentication concepts, and API testing or troubleshooting.

• Experience investigating technical issues using logs, transaction records, API responses, system data, or similar technical evidence.

• Strong data analysis skills, including data validation, reconciliation, filtering, anomaly identification, and trend interpretation.

• Advanced Excel or Google Sheets skills; experience with SQL, Power BI, Tableau, or similar analytics tools is an advantage.

• Excellent written and verbal English communication skills, with confidence explaining technical findings to international clients.

• Able to manage multiple cases, prioritize issues, and work accurately under time-sensitive conditions.

Benefits

• Competitive Salary Package

• Professional Development Opportunities

• Hybrid Work Setup

• Company-Provided Equipment

• Day 1 HMO

• Life Insurance