Practice Manager – Primary Care (Multi-Site)
- Compensation
- Not disclosed
- Location
- Indianapolis , Indiana, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 4+ years
- Category
- Healthcare
- Posted
Skills
Must have
- Minimum 4 years of healthcare management or clinical leadership experience.
- Prior professional experience as a Medical Assistant (MA), Certified Medical Assistant (CMA), LPN, RN, or comparable direct patient-care healthcare role is required.
- Demonstrated experience managing or supervising clinical healthcare staff.
- Experience overseeing day-to-day operations within a primary care clinic, medical practice, urgent care, occupational medicine, or similar healthcare setting.
- Strong understanding of clinical workflows, patient care processes, and medical office operations.
- Experience with staffing, scheduling, employee performance, coaching, training, and team development.
- Demonstrated ability to work hands-on in a clinical environment and step in to support operations when needed.
- Strong problem-solving, communication, leadership, and organizational skills.
- Ability to manage multiple locations, competing priorities, and changing business needs independently.
- Ability and willingness to travel extensively between assigned locations.
Nice to have
- Experience in primary care, occupational medicine, or urgent care.
- Previous multi-site healthcare management experience.
- Experience supporting new clinic openings, acquisitions, transitions, or service expansions.
- Experience with healthcare compliance, auditing, quality improvement, or regulatory requirements.
- Experience with EMR/EHR systems.
- Bachelor’s degree in healthcare administration, business, nursing, or a related field.
Full description
Practice Manager – Primary Care (Multi-Site)
PMR Healthcare | Full-Time | Hybrid / Multi-Site
Position Overview
PMR Healthcare is seeking an experienced, hands-on Practice Manager to oversee operations across multiple primary care clinic locations. This position requires a strong combination of clinical healthcare experience and management leadership.
The ideal candidate will have prior experience working as a Medical Assistant (MA), Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or in a comparable direct patient-care role, along with experience managing clinical teams and healthcare operations.
The Practice Manager will oversee day-to-day clinic operations, staffing, workflow, employee performance, compliance, and operational consistency while partnering with providers, Operations, Administration, Human Resources, and organizational leadership.
This is a highly visible, hands-on leadership position. The successful candidate must be comfortable being onsite, traveling between locations, identifying operational issues, coaching staff, and stepping in to support clinic operations when needed.
Key Responsibilities
- Oversee day-to-day operations across multiple primary care clinic locations.
- Ensure consistent workflows, staffing, patient flow, and operational standards across assigned clinics.
- Lead, supervise, train, coach, and develop clinical and administrative staff.
- Monitor staffing needs, scheduling, productivity, performance, and overall clinic efficiency.
- Provide hands-on support during staffing shortages, call-outs, onboarding, increased patient volume, and other operational needs.
- Support recruiting, interviewing, onboarding, employee development, performance management, and corrective action processes.
- Partner with providers and clinic teams to ensure appropriate resources, communication, and operational support.
- Monitor clinic performance, patient satisfaction, quality metrics, audits, and other key performance indicators.
- Conduct routine clinic audits and ensure compliance with PMR policies, HIPAA, and applicable healthcare regulations.
- Identify operational gaps and implement corrective action and process-improvement plans.
- Support new clinic openings, transitions, service expansions, and other organizational initiatives.
- Maintain effective communication with providers, employees, clients, vendors, and organizational leadership.