Archer Systems
Pre-Settlement Litigation Support
- Compensation
- Not disclosed
- Location
- Houston, Texas, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Excellent phone communication, active listening, and interpersonal skills.
- Excellent organizational and attention to detail skills.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highschool/College Degree
Nice to have
- Familiarity with Customer Resource Management (CRM) systems and practices.
- Proven customer support experience.
- Strong customer-centered care with the ability to adapt and respond to different clients.
- Experience in Microsoft Office Suite
- Familiarity with HIPAA, confidentiality requirements, and secure handling of sensitive client information.
Full description
ABOUT THE ROLE
The Pre-Settlement Litigation Support provides administrative, operational and client support throughout the pre-settlement phase, ensuring the claimants and legal teams have the resources and information needed for successful case management. This role is responsible for managing claimant contacts, responding to inquiries, and addressing/resolving concerns & complaints. Serving as a liaison between claimants and attorneys, this position facilitates clear communication and maintains accurate documentation. Tasks include maintaining records, providing necessary updates and modifications, and escalating issues across multiple communication channels.
DEPARTMENT: Pre-Settlement Services
POSITION LOCATION: Houston, TX (Onsite)
WHAT YOU'LL DO
- Maintain a positive, empathetic and professional attitude toward claimants.
- Communicate with claimants through various channels.
- Ensure claimant satisfaction and provide professional customer support.
- Keep records of claimant interactions, comments and complaints.
- Communicate and coordinate with other departments as necessary.
- Uphold confidentiality and handle sensitive information with discretion.
KNOWLEDGE, SKILLS, AND ABILITIES
-
Required:
- Excellent phone communication, active listening, and interpersonal skills.
- Excellent organizational and attention to detail skills.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highschool/College Degree
-
Preferred:
- Familiarity with Customer Resource Management (CRM) systems and practices.
- Proven customer support experience.
- Strong customer-centered care with the ability to adapt and respond to different clients.
- Experience in Microsoft Office Suite
- Familiarity with HIPAA, confidentiality requirements, and secure handling of sensitive client information.
BENEFITS
- 401(k) retirement plan with matching contributions.
- Comprehensive health insurance coverage.
- Dental and vision insurance plans.
- Parental leave to support work-life balance.
- Short-term and long-term disability coverage.