Presales Architect
Presales Architect at Twilio serving as trusted technical advisor for strategic enterprise prospects: leads technical discovery with sales, designs scalable communication solutions on Twilio's APIs (SMS, Voice, Video, Flex), and delivers demos and POCs. Requires 5+ years in presales/solutions architecture plus programming and REST API skills. Remote, based in Singapore, ~50% travel.
- Compensation
- Not disclosed
- Location
- Remote - Singapore
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Architecture
- Posted
Skills
Must have
- 5+ years of experience in a presales, sales engineering, or solutions architecture role
- Proficiency in at least one mainstream programming language (Node.js, Python, Java, or C#)
- Hands-on experience integrating and troubleshooting RESTful APIs
- Exceptional presentation and communication skills
- Ability to distill complex cloud architecture, web security, and enterprise integration concepts for technical and C-level non-technical stakeholders
Nice to have
- Experience preferably within CCaaS, CPaaS, or broader enterprise SaaS industry
- Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical industry experience
- Curious and willing to work with ambiguity
Full description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Presales Architect.
About the job
This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform.
As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy.
Responsibilities
In this role, you’ll:
- Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
- Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
- Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
- Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
- Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.