Presales Engineer
Presales Engineer at Twilio supporting the DACH region: partners with Account Executives on technical discovery, demos, proofs-of-concept, RFPs, and architecture proposals for Twilio's communications APIs. Requires deep pre-sales experience plus development knowledge (Java, Node.js, Python, JavaScript, REST APIs), telecom/SIP exposure, and German.
- Compensation
- Not disclosed
- Location
- Remote - Ireland
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 8+ years pre-sales experience selling complex, technical products, or 10+ years supporting technical products with customer-facing experience
- Excellent communicator and presenter able to gain audience confidence
- Engaging storyteller who can communicate complex topics to multiple audience levels
- Ability to build deep understanding of customer communications needs and guide them to a technical solution
- Software development experience or working knowledge in backend languages (Java, C#, Node.js, Python, PHP)
- Web development knowledge (JavaScript, HTML/CSS, React, Vue.js, Angular)
- Experience building with REST APIs
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
- Approximately 35% travel anticipated
Nice to have
- Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture
- Experience working with customers in the DACH region
- Proficient German speaker
Full description
See yourself at Twilio
Join the team as Twilio’s next Presales Engineer, DACH region.
About the job
This position is needed to enable our customers to build the future of communications. The Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.
Twilio’s Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.
Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Responsibilities
In this role, you’ll:
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
- Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
- Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
- Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
- Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
- Mentor less experienced Presales Engineers
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
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