Presales Head / Manager – Service and Solutions – Apple

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As the Presales Head / Manager – Service and Solutions for the Apple, you will own the end-to-end presales strategy and the service/solutions charter for Apple offerings across the organization's customer base. You will lead a team of solutions architects and presales consultants, drive win strategies for large and complex Apple Professional and Managed Services opportunities, and ensure that solutions committed during the sales cycle are translated into well-governed, profitable service delivery.

This is a business-leadership role that blends presales ownership, solution design governance, Apple partner/vendor management, and oversight of the practice's service and solutions portfolio.

You will act as the primary technical and commercial escalation point for Apple-related opportunities, represent the practice with Apple and other OEM/ISV partners, and be accountable for the practice's growth, profitability, and delivery quality metrics.

What you’ll do as the Presales Head / Manager – Service and Solutions, Apple:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Own and lead the presales function for the Apple Practice, including RFP/RFI response strategy, solutioning, and deal governance for Professional and Managed Services opportunities.

• Build and lead a team of Apple Solutions Architects and Presales consultants; set priorities, review solutions, and mentor the team on technical and consultative selling skills.

• Define win themes, differentiated value propositions, and competitive pricing strategies for Apple services deals in partnership with sales leadership.

• Present and defend technical and commercial solutions directly to enterprise customers, procurement teams, and CXO-level stakeholders.

• Drive proactive solution development – evaluation services, assessment services, professional services, and managed services offerings for Apple device lifecycle management.

• Own the accuracy, quality, and timeliness of all technical proposals, SoWs, effort estimation, and pricing models submitted to customers.

• Own the Apple Practice's solutions and service delivery framework, including standard offerings, delivery playbooks, and best-practice documentation (SoPs, design documents, RACI, rollout approach, technical architectures).

• Ensure smooth transition of won deals from presales to delivery, including handover documentation, staffing plans, and governance cadence.

• Oversee lab setup and management (Apple Business Manager, Jamf, and other MDM platforms) used for solutioning, PoCs, and customer demonstrations.

• Govern service quality, SLAs, and customer satisfaction across managed services engagements; act as escalation owner for critical delivery issues.

• Lead services transition & transformation projects, including migration of Apple services from one MDM platform to another.

• Drive continuous improvement of solution accelerators, automation, and tooling to improve delivery efficiency and margins.

• Serve as the primary point of contact with Apple's regional teams for joint go-to-market planning, enablement, and escalations.

• Maintain and grow relationships with Apple, JAMF, Scalefusion and other MDM/ISV partners to stay ahead of roadmap changes, licensing models, and co-sell opportunities.

• Represent the practice in partner reviews, QBRs, and industry forums to strengthen the organization's positioning as a strategic Apple partner.

What you will bring to the team:

• Proven experience leading a presales, solutions, or services function within an Apple / device management practice.

• Deep understanding of Apple OS platforms (macOS, iOS, iPadOS) and associated hardware/configuration requirements.

• Hands-on background with Apple Business Manager, JAMF, Scalefusion and other MDM tools (Microsoft Intune, Workspace ONE UEM, etc.).

• Strong knowledge of Apple auto-enrollment, ABM, Enterprise security, zero-touch provisioning, and APNS connectivity requirements.

• Experience designing and pricing Professional Services offerings, including effort estimation and commercial modeling.

• Experience managing partner relationships with Apple or other major OEM/ISV vendors.

• Track record of building and leading high-performing presales or solutions teams.

• 7–10 years of overall experience, with significant time spent leading Apple-focused presales, solutions, or services functions.

• Strong business acumen with experience owning revenue, margin, and growth targets for a practice or business unit.

• Proven leadership skills with the ability to build, mentor, and scale technical teams.

• Ability to develop executive-level relationships with customers and partners, translating business priorities into technical and commercial solutions.

• Passionate about delivering exceptional customer experience across the presales-to-delivery lifecycle.

• Ability to engage confidently with enterprise and CXO-level stakeholders.

• Demonstrated professionalism in customer and partner interactions, including solution defense and escalation management.

• Strong problem-solving skills, with the ability to identify issues, obstacles, and opportunities and drive effective solutions.

• Comfortable operating in ambiguity, taking a methodical approach to structuring best-fit solutions.

• Commitment to meeting and exceeding individual, team, and practice-level KPIs.

• Excellent written, verbal, and executive presentation skills.

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.