Principal AI/ML Engineer

Responsibilities :

• Lead implementation of LLM-based features : summarization, sentiment detection, auto-disposition, and escalation tagging.

• Fine-tune and evaluate models (Whisper, GPT, HuggingFace, Rasa) for vernacular (Indian) language support.

• Build and deploy LangChain pipelines for prompt engineering, QA tagging, and agent assist.

• Prototype emotion recognition, contextual agent replies, and real-time assist layer.

• Build and maintain inference pipelines using FastAPI, Docker, and Kubernetes.

• Integrate AI modules into core product features (Dialer, CRM sync, IVR).

• Optimize model latency and deployment strategy for high concurrency environments.

• Architect scalable data pipelines using PostgreSQL, Redis, and Kafka.

• Build ETL/ELT workflows to support real-time analytics, dashboards, and feedback loops.

• Maintain secure, compliant data storage, retrieval, and access control pipelines (DPDP, GDPR-ready).

• Work closely with Product, Engineering, and UX to deliver features that directly impact agent productivity.

• Guide junior ML and data engineers; define and enforce coding/data standards.

• Contribute to AI strategy, model governance, and data infrastructure roadmap.

Requirements :

• Must have 6+ years of overall software engineering experience, with at least 3+ years of hands-on experience in Artificial Intelligence, Machine Learning, Generative AI, or Applied AI engineering roles.

• Must have strong hands-on experience designing, developing, and deploying AI-powered applications using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI frameworks, and Generative AI architectures.

• Must have minimum 1+ year of recent hands-on experience in Voice Bot Development, Voice AI, Conversational AI, AI Voice Agents, Speech AI, Contact Center Automation, or Voice Automation Platforms.

• Must have strong expertise in Python and should have built scalable AI/ML applications, APIs, microservices, or backend systems using Python-based frameworks.

• Must have hands-on experience with AI/LLM frameworks such as LangChain, LangGraph, Hugging Face, LlamaIndex, CrewAI, AutoGen, Whisper, OpenAI SDKs, or equivalent GenAI development frameworks.

• Immediate Joiners or candidates who can join within 15 days.