Principal Analyst, IT - Business Systems Analyst (OTC)
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Remote
- Seniority
- Principal
- Employment
- Contract
- Experience
- 10+ years
- Category
- Business analysis
- Posted
Skills
Nice to have
- Experience with enterprise integrations, APIs, reporting, master data, and workflow solutions. Experience supporting construction, installation services, multifamily, project-based sales, or contract
- COMPETENCIES
- Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical da
- BFS COMPETENCIES
- Business and Financial Acumen
- Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments
- Results Driven
- Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in
- Strategic Thinking and Decision Making
- Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and
- Servant Leadership
- Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Ac
- Emotional Intelligence
- Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – p
- Develops and Leads Others
- Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclu
- Growth Mindset
- Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. T
- Innovation
- Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and exe
- Integrity
- Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Con
- WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reason
- Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.
Full description
PURPOSE
The Principal Analyst, IT - Business Systems Analysis serves as the senior functional and technology advisor for the Order-to-Cash capabilities supporting install services, customer billing, rebates, and multifamily contract management. The role leads analysis and solution direction for complex, cross-functional processes spanning all areas of Order to Cash (OTC).
Working across business, product, engineering, architecture, finance, implementation partners, and third-party providers, this role translates strategic business needs into scalable process and system solutions. The position establishes standards, resolves complex process and integration issues, influences roadmaps and investment decisions, and guides other analysts while promoting consistent, controlled, and supportable solutions across BFS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the functional and solution leader for Order-to-Cash (OTC) processes and systems across BFS.
Lead enterprise-wide process analysis, solution design, and business transformation initiatives that span multiple functions, systems, and business units.
Act as the subject matter expert for OTC business processes, applications, integrations, and technology capabilities.
Build strong partnerships with business leaders, stakeholders, product teams, engineering teams, and external partners to drive strategic outcomes.
Facilitate complex discovery, design, and decision-making sessions to define business capabilities, requirements, future-state processes, and technology solutions.
Translate business strategies and operational needs into scalable process, data, integration, and technology solutions.
Evaluate solution alternatives and provide recommendations that balance business value, customer experience, standardization, risk, scalability, supportability, and total cost of ownership.
Lead the analysis and resolution of complex business, process, data, integration, and production issues across the OTC landscape.
Ensure solution designs address cross-functional dependencies across order management, pricing, contracts, billing, rebates, finance, procurement, transportation, warehouse, installation, and external applications.
Establish and promote best practices for business analysis, solution design, documentation, knowledge management, and requirements traceability.
Leverage data, operational metrics, and industry trends to identify opportunities, influence strategy, and drive continuous improvement.
Develop business cases, investment recommendations, and strategic roadmaps that maximize business value and return on investment.
Partner with product and delivery leaders to shape priorities, release strategies, organizational readiness, adoption, and long-term solution roadmaps.