Principal - Customer Experience Program Manager
- Compensation
- Not disclosed
- Location
- United States, Washington, Redmond
- Work setup
- Onsite
- Seniority
- Principal
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Project management
- Posted
Skills
Must have
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or produ
Nice to have
- Demonstrated broad technical knowledge of Microsoft cloud and endpoint technologies, with experience in one or more of the following areas: Windows 365, Azure Virtual Desktop, Windows, Intune, or rela
- Experience working directly with large enterprise customers and business and technology decision makers, representing engineering and helping customers successfully adopt and deploy complex cloud tech
- Demonstrated ability to build trusted relationships with strategic customers, understand their business and technical requirements, and translate customer needs into actionable engineering priorities.
- Experience identifying product gaps and advocating on behalf of customers, with a proven ability to influence the prioritization and delivery of product improvements based on customer requirements and
- Experience leading complex, high-impact customer engagements, including technical blockers, escalations, architecture discussions, and deployment or adoption challenges.
- Demonstrated ability to work across product management, engineering, support, sales, and field organizations to drive customer outcomes and resolve complex cross-functional issues.
- Ability to communicate complex technical and business topics clearly to both technical and non-technical audiences.
- Experience using customer insights and deployment learnings to influence product strategy, engineering investments, readiness, or go-to-market activities.
- Ability to operate effectively in ambiguous environments, prioritize across multiple high-impact customer engagements, and independently drive issues to resolution.
- Experience mentoring others, sharing technical and customer expertise, and contributing to a collaborative team culture.
Full description
Overview
As part of the Windows and Windows Cloud product group, the Windows Cloud Customer Acceleration Team engages with Windows in the Cloud’s most strategic customers via a data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for customer-obsessed individuals to drive positive product change through influencing product priorities, using customer listening and technical knowledge.
Come join a team focused on learning from deep technical engagement with customers to improve Windows 365 and Azure Virtual Desktop (AVD) to accelerate adoption of Windows in the cloud.
As a Principal Customer Experience Program Manager, you will engage with our most strategic customers across the Americas region to help clear adoption or sales blockers and gather engineering insights to assist in the development of the Windows 365 and Azure Virtual Desktop offerings. This opportunity will allow you to develop your skills as a Customer Experience Program Manager, understand nuances of varied markets across the Americas region and apply this knowledge to help drive engineering innovations. This is a flexible working opportunity allowing for up to 100% work from home and requires approximately 25% travel throughout the region.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Product & Service Insights: Working with the rest of the Windows 365 engineering team, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our product. Directly influencing product roadmap to build better products.
- Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem. Driving investments within the ecosystem to build better products for our scale motion. Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.
- Successful candidates will demonstrate these skills:
- Ability to forge solid relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers is highly desired.
- Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences.